Return Policy
All products sold by Emport, LLC are non-returnable and non-refundable. In the event that your kit arrives damaged, please contact us. Given photographic evidence and at our discretion, we will happily send a replacement kit or issue credit for a future order. Emport, LLC cannot accept returns or offer credit based on customer ordering error, incorrect kit usage, or complaints not accompanied by data demonstrating the problem.
Any claims for missing or incorrect items within kits must be received within 5 days of receipt of package. Any claims for kits damaged in transit must be received within 2 days or receipt of package.
Shipping
Orders ship within 3 business days. Default shipping is via UPS Ground. Need your purchase shipped faster? Call us at (866) 509 4482 for a shipping estimate. Emport requires a direct street address for shipping. We do not ship to Post Office boxes.
Website
All information provided on this website is for general information purposes only. Information is subject to change without notice.
Neither we (Emport LLC) nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Damages and Claims
While we take the utmost care in packing and shipping your order, occasionally problems may arise. Please open all shipments upon receipt to ensure that everything is as it should be, and notify us of damage discrepancies within 48 hours of shipment arrival. When signing for a shipment, please inspect material for visible damage and either refuse or note that there was damage on the delivery receipt. Save all packaging material from damaged shipments as this may be needed for inspection once a claim is filed.
Sales Tax
If you are a business or an individual with a shipping address in Pennsylvania or New York, we must charge state and county sales tax of 7% or 8.875%, respectively. Sales tax can only be waived prior to purchase, and only by providing a current certificate of tax-exemption at the time of purchase.
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site, particularly via our analytic tracking program. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will never sell your information to anyone.
Security Policy
We take great precautions to keep your payment and personal information safe. Our site-wide Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We do not store your credit card information on our site, nor do our personnel have access to this sensitive financial information at any time.
Any questions or concerns can be sent to info@emportllc.com. We will do our best to respond within 24 hours.
